Privacy Policy | Infinity Professional

Welcome to infinityprofessional.ca. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website. We comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

When you use our website, we may collect the following personal information:

Personal Information: Name, email address, phone number, billing and shipping address.

Order Information: Products purchased, transaction details, and order history.

Payment Information: Payments are securely processed by Stripe. We do not store your full payment details.

Technical Data: IP address, browser type, device information, and usage data.

How We Use Your Information

We use your information to:

• Process and fulfill your orders

• Communicate with you regarding your purchase

• Provide customer support

• Improve our website and services

• Prevent fraud and ensure security

• Run marketing and advertising campaigns

Sharing Your Information

We may share your information with trusted third parties to operate our business:

Payment Processing: Stripe (secure payment handling)

Shipping Providers: UPS, Canpar, and other logistics partners

Analytics: Google Analytics

Advertising: Google Ads, Google Tag Manager (GTM), Facebook Pixel

These third parties only receive the information necessary to perform their services and are obligated to protect your data.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve user experience

• Analyze website traffic

• Deliver personalized advertisements

You can control or disable cookies through your browser settings.

Analytics & Advertising Tools

We use third-party analytics and advertising tools to understand user behavior and improve our marketing efforts. These tools may collect information such as your IP address, browser type, pages visited, and interactions with our website.

Google Analytics: Helps us analyze website traffic and usage patterns.
Opt-out: https://tools.google.com/dlpage/gaoptout

Google Ads & Remarketing: Used to display relevant ads based on your browsing activity.
Manage preferences: https://adssettings.google.com/

Google Tag Manager (GTM): Used to manage and deploy tracking scripts on our website.

Facebook Pixel: Helps us measure advertising performance and show relevant ads on platforms owned by Meta.
Learn more: https://www.facebook.com/privacy/policy

These tools may use cookies or similar technologies to track your activity across websites. You can control or disable cookies through your browser settings.

Data Retention

We retain your personal information only as long as necessary to:

• Fulfill orders and provide services

• Comply with legal, tax, and accounting obligations

Typically, order data is retained for up to 7 years as required under Canadian tax laws.

Your Rights (PIPEDA)

Under Canadian law, you have the right to:

• Request access to your personal data

• Request correction of inaccurate information

• Request deletion of your personal data (subject to legal requirements)

To exercise your rights, please contact us using the details below.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, or misuse.

Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

Phone: +1 (437) 878-5800
Email: info@infinityprofessional.ca
Address: 86 Kistler Street, Woodbridge, Ontario L4H 2N5, Canada